COMPLAINTS PROCEDURE
 
We are proud to introduce high quality medical tourism services to our customers. When something goes wrong, we need you to tell us about it. This will allow us improve our standards. We will consider your complaint in details within 6 weeks.
 
In order to start our assessment, we need you to review once again the MEDI ME terms and conditions that you have accepted by submitting your Medical History Form. If you believe that there was a breach of our terms, please inform us which clause it relates to, what you have already done about it and what result you want out of your complaint – in general, MEDI ME will not offer financial compensation, address issues of staff discipline for instance sacking staff or finance private treatment.
 
You may email your complaint to maral@medime.co.uk or write to the below address within 6 months of receiving our services. MEDI ME Limited 86-90 Paul Street, EC2A 4NE London United Kingdom
 
What is next?
 
We will acknowledge within 7 working days and start investigating your complaint. We will review your file and speak to the third parties who acted for you. We will give you a phone call to discuss the matter and hopefully resolve your complaint.
 
We will do this within 14 working days of sending you an acknowledgement email. Within 3 working days of the call, we will write you to confirm what took place and any solutions we have agreed with you. If you do not want a phone call or it is not possible or practical to arrange it, we will send you a detailed email reply to your complaint, including our suggestions for resolving the matter, within 21 working days of sending you the acknowledgement email.